General Shipping Details
All orders ship for free! Every Monday and Tuesday, all orders that have come in through the previous week / weekend are packed with enough dry ice and the best eco-friendly liner option available to ensure that it arrives at your door frozen. We use FedEx for all orders (UPS available upon request). Orders received after Tuesdays at 10 AM EST will be shipped the following week.
Shipping may take up to 3 full days from one of our cold storage facilities to your door. We pack enough dry ice in orders to account for the expected amount of transit time plus any small unexpected delays. Once your package has shipped, you will receive a shipping confirmation email with tracking number and details so you can keep track of your package on the way to its destination. Once a package is picked up by the carrier, please allow 24 hours for tracking information to update.
Although infrequent delays from our shipping carriers can happen, we provide a 100% guarantee for any spoiled product, meaning a full refund or product replacement. Please use the checklist below to determine if your product is spoiled.
Due to today’s very fragile global supply chain, the type of top quality, eco-friendly liner we prefer to use may differ from the one used in your friend’s case in another area. While these liners may vary, you can be sure that each option we provide is of the highest quality to keep your fish frozen for the journey to your front door!
Pride of Bristol Bay currently only ships to 48 contiguous United States & District of Columbia. We do not currently ship to Hawaii, Alaska, US territories, or internationally.
If you have any questions or would like to place an order over the phone, please contact us at: firstname.lastname@example.org or 570-317-2200.
Office hours: Monday-Friday 8am-4pm EST.
Refunds & Return Policy: Our 100% Guarantee
Refunds & Returns
We offer full refunds or product replacement should your product arrive in an unsatisfactory condition that is not safe to refreeze. See our checklist below for more details about what is considered safe to refreeze.
Due to the perishable nature of our product, we do not accept any returns. Instead, we ask that you first take photos of any product you have an issue with and reach out to our team immediately to let us know. Once we have been notified of the issue and determined a plan to rectify the situation, you may safely discard any inedible salmon if directed to do so. Check with your area's local disposal procedures for raw food if you are unsure of proper safe procedures.
Our 100% Guarantee
Our 100% guarantee gives you the peace of mind needed when ordering our wild Alaskan salmon to your home. Should your product arrive in an unsatisfactory condition that is not safe to refreeze, our 100% guarantee ensures that you will receive either a full refund or replacement product in place of the spoiled product.
Should you have any hesitation about the quality of your salmon upon arrival after consulting the checklist below, please do the following:
1) Take photos of the box and contents and email to email@example.com with your order number, name, and details about your concern.
2) Mark any questionable product in some way and store it in your freezer until you hear back from a customer service representative.
3) You will be contacted within 1 business day to follow up about your order, advise about the safety of your order, and assess what steps need to be taken to resolve any issues.
Salmon Shipment Arrival Checklist:
How to confirm your salmon shipment is ready for the freezer.
Product arrives frozen with dry ice in the box: The product is completely safe to put in the freezer and use after disposing of the dry ice!
Please be sure to handle the dry ice properly in order to dispose of it. Click here to review information on dry ice safety from the CDC.
Dry ice has completely sublimated, but product is still frozen: The product is completely safe to put in the freezer and use!
As the case makes its way to you, the dry ice within the box will sublimate, but the salmon will remain frozen and top quality for the entire journey due to our packing techniques.
Product is thawed along edges upon arrival: The product is perfectly safe to refreeze in order to cook and use at a later date!
Thanks to the specific packing technique we have developed over the years, your product should remain frozen in the core/center of each fillet or portion, making it completely safe to keep for enjoyment at a later date. For peace of mind, you can check the temperature of the thawed salmon, which should be under 40 degrees regardless. Thawing will not degrade the quality of your fish.
Product is completely thawed upon arrival: Immediately check the temperature of the product:
▪ If the product is 40 degrees or below: It is safe to refreeze and use at a later date!
▪ If the product is above 40 degrees: It is not safe to consume and should be discarded.
Should this unfortunate situation occur with your product, we ask that you first take photos of the spoiled product and then reach out to our team immediately to let us know. We provide a 100% guarantee, meaning a full refund or product replacement. Only dispose of the salmon if it is warm to the touch and definitely above 40 degrees. Salmon that is thawed but still cool and below 40 degrees is still considered safe to use.